Q: Do I need cookies enabled on my browser?
SportsMemo.com uses a system of cookies to keep users logged in to the system. However, you do not need to have cookies enabled to view pages or log in. Browsers like Mozilla Firefox and Microsoft Internet Explorer will help you stay logged in for a short time. After a period of time, the session will eventually expire if you are not actively using or navigating our pages.
Cookies are used to renew your sessions and save your password for later visits to the site. If you do not have cookies enabled, you will need to have your username and password handy. Most browsers have options to save passwords for you, but you may still be prompted for one if your session becomes inactive.
If you are having issues logging into the system, it may help to clear "stale" cookies and re-login.
Firefox Users: Cookies can be cleared by selecting TOOLS - > OPTIONS and then Privacy Tab. There you should see a SHOW COOKIES button. You can remove cookies from that menu.
Internet Explorer Users: Cookies can be cleared by selecting TOOLS - > Internet Options from the menu at the top, then General Tab. Press DELETE button to see a list of common items to remove from your browser like cookies.
Q: How do I get my guarantee if a play doesn't win?
You can call the office or view guarantee plays online. To view guarantees online, login with your username and password. Then click the “View Purchases” link and your guarantee plays will show up automatically when released by the handicapper. Guarantee plays are posted the following day. If no games are scheduled for that sport your guarantee play will be posted at the next available opportunity.
Q: Transaction or credit card failed to process, why?
If you are having issues with getting your credit card to process on our online system please call Customer Service at (800)575-3069 for more in depth trouble shooting.
Q: What is the SportsMemo rating system for plays?
We release and grade service plays on a simple 1, 1.5, or 2 unit scale. A 20* designation with any play signifies a 2-unit selection. The new 15* designation signifies a 1.5-unit selection. All other service plays will be graded as one-unit, now known as 10* plays beginning with the 2011 MLB season opening.
the 2-unit play simply implies you will double your normal bet on this selection. These plays are also graded on a 2 unit scale. For all 15* plays, it is recommended that you wager one-and-a-half times your normal bet. The selection will graded based on 1.5 unit scale. Alatex Sports has been designating some CBB plays as 15* for a while. But now, beginning with the 2011 MLB season, each handicapper may release these 15* plays.
Please note that this new grading scale does not affect previous picks, nor any pick from sports where the season began before 2011 MLB started. The 2010-2011 NBA, CBB, and NHL picks will continue to use the one and two unit scale for the remainder of the season. All new seasons, such as NFL, will use the new scale for all new picks.
Each handicapper has a unique name for their 20* and 15* plays. They are as follows:
| Teddy Covers | 20* Big Ticket |
| Alatex Sports | 20* Superplay |
| Rob Veno Sports | 20* Blue Chip |
| Donnie Black Sports | 20* Black Magic |
| Fairway Jay | 20* Big Drive |
| ER Sports | 20* Playmaker |
| Otto Sports | 20* Big O |
| Lange Sports | 20* Editors Choice |
| Sammy P Sports | 20* Power Play |
| Alatex Sports | 15* Superplay |
| Rob Veno Sports | 15* Blue Chip |
| Donnie Black Sports | 15* Black Magic |
| Fairway Jay | 15* Big Drive |
| ER Sports | 15* Playmaker |
| Teddy Covers | 15* Big Ticket |
| Lange Sports | 15* Editors Choice |
| Otto Sports | 15* Big O |
| Sammy P Sports | 15* Power Play |
Q: Will I be bothered by phone calls from SportsMemo?
Sportsmemo is not a boiler room. We don't believe in high pressure sales tactics or annoying call backs. We will not record your phone number when you call and we will not call you back unless specifically requested to do so.
Q: How can I contact customer service at SportMemo?
Sportsmemo's customer service hours are 6am-4pm (PT) Monday-Friday. 6am-11pm (PT) Saturday-Sunday. Select Saturdays will have extended office hours. CS Representatives can be reached by phone at (800)575-3069 or by the email form at
http://www.sportsmemo.com/contact/.
Q: How do the guarantees work?
Daily Service packages are guaranteed to produce a winning result. If one does not, you will receive the next report from the same sport and handicapper free of charge. Guarantees will continue until a winning selection is provided. Extended service packages are evaluated after the package has expired. If an extended package does not produce a winning result Sportsmemo may, at its discretion, extend service at no cost or offer discounted future service. No refunds will be issued for daily or extended package once service has been provided.
Q: Having trouble logging in?
Username/Password entry boxes are found in the upper left corner, directly under the Sportsmemo logo. Please make sure you are using the correct username/password. Both are case-sensitive. If you are succesfully logged in, you will see WELCOME message with your username instead of the boxes. If you continue to see the username/password boxes followed by a "GO" button, you are not logged in to the system. If you have entered the correct information and continue to have trouble, clearing cookies may solve you problem. See "Do I need cookies enabled on my browser?" for more info.
Q: What are the terms of use for the plays I buy?
Service plays are intended for private use by the purchasing client only. Posting plays on public forums and/or sharing with non-purchasers can result in a termination of service.
Q: What does it mean when a handicapper passes?
A "pass" indicates no selections will be made for that day/sport. Check back the next day for selections.
